Refund Policy

Orders placed through NKV Fashion

This policy applies to eligible products purchased directly from nkvfashion.com. Products purchased through a third-party marketplace or retailer are governed by that seller/platform's return process unless applicable law requires otherwise.

NKV Fashion is operated under the trade name ASTHA CREATION. The legal/proprietor name is NAKRANI KEVAL LASHKARBHAI.

Request an eligible return within 7 days

To request a return, contact us within 7 calendar days after the courier records delivery. A request made within the window does not automatically approve the return; the product and reason must meet this policy and the item will be inspected after receipt.

An item requested for return should:

• Be unworn, unused, unwashed, unaltered and free from stains, odour, damage or signs of use.
• Include original tags, accessories, components and packaging reasonably supplied with the product.
• Be accompanied by the order number and proof of purchase.
• Be packed securely to avoid damage during return transit.

Items that ordinarily cannot be returned

Unless the item is defective, damaged in transit, materially not as described or incorrectly supplied, we ordinarily cannot accept:

• Products worn, washed, used, altered, repaired or damaged after delivery.
• Products with removed/missing tags, missing accessories or incomplete components.
• Customised, personalised, altered, stitched-to-measure or made-to-order products.
• Items clearly marked “Final Sale” or non-returnable before purchase.
• Items affected by improper handling, storage, washing or failure to follow care instructions.
• Gift cards or promotional benefits that are not redeemable for cash.

Screen settings and photography can cause small colour differences. A material difference from the description will be reviewed fairly; a minor display-related variation alone may not constitute a defect.

These exclusions do not override remedies required under applicable consumer law.

Tell us promptly when something is wrong

If an item arrives damaged, defective, materially different from its description, incomplete or incorrect, please contact us as soon as reasonably possible—preferably within 48 hours of delivery—so we can review the delivery and product condition promptly.

Please provide:

• Your order number, registered mobile number and a description of the issue.
• Clear photographs of the outer parcel, shipping label, product, tags and affected area.
• An unpacking video if available; it can help us review transit or packing issues but is not the sole basis for assessing statutory rights.

After verification, the available remedy may include replacement, exchange, repair where appropriate, or refund. For an accepted claim caused by our error or a qualifying defect/transit issue, we will arrange or reimburse reasonable return shipping as applicable.

Exchange availability depends on stock

A size or product exchange may be offered for an eligible unused item when the requested replacement is available. Please submit the request within the same 7-day window. We cannot reserve stock until the exchange is approved.

If the preferred replacement is unavailable, we may offer another available size/product, store credit or an eligible refund depending on the circumstances and applicable law. For preference or size-related exchanges not caused by our error, return and re-shipping charges may apply and will be communicated before confirmation.

Contact us before dispatch

To request cancellation, contact us immediately after ordering. We can approve cancellation only before the order is packed/handed to the courier or enters a stage where fulfilment cannot reasonably be stopped. An approved pre-dispatch cancellation is not subject to a cancellation fee.

Once dispatched, an order generally cannot be cancelled or redirected. You may request an eligible return after delivery under this policy. We may cancel an order for stock, verification, pricing, payment, serviceability, fraud-prevention or legal reasons; any amount successfully collected for a store-initiated cancellation will be refunded.

Three simple stages

Reverse pickup is subject to courier serviceability. If pickup is unavailable, we may ask you to send the parcel through a trackable courier to the confirmed return address. NKV Fashion is not responsible for an unauthorised or untracked return that does not reach us.

Returned products are checked after receipt

Once the parcel reaches us, we inspect the product, tags, accessories and stated issue. Please allow approximately 3–5 business days after receipt for this review during normal periods. We will communicate whether the return is approved, requires more information or does not meet the stated conditions.

If an item is materially different from the condition shown at approval, has been used/altered, or is incomplete, the return may be declined or an appropriate lawful adjustment may be made. We will provide the available resolution and, where relevant, return-to-customer arrangements.

How and when approved refunds are issued

After approval, we aim to initiate the refund within 5–10 business days. Prepaid-order refunds are ordinarily sent to the original payment method. For Cash on Delivery orders, we may request verified bank-account or UPI details to process an electronic refund; cash refunds are not sent through courier personnel.

Banks, card networks, UPI providers and payment gateways may require additional time to post the amount after initiation. The refunded amount is based on the amount actually paid for the approved item after discounts, together with any shipping/tax adjustment required by law. Coupons, points and gift benefits are not converted to cash unless required.

Who bears return and delivery charges

• For a verified damaged, defective, incorrect or materially misdescribed product, NKV Fashion will bear or reimburse reasonable approved return shipping.
• For preference, fit or size-related returns/exchanges not caused by our error, the customer may be responsible for return and re-shipping costs communicated before approval.
• Original express, COD or delivery charges are ordinarily non-refundable where the promised service was performed, except where law or an accepted store error requires otherwise.

Do not pay an unconfirmed charge to any person claiming to arrange a return on our behalf.

Orders returned by the courier

If a prepaid parcel is returned to origin because the recipient is unavailable, the address/contact information is incorrect, delivery is repeatedly unsuccessful or the parcel is refused, we will review the order after it returns to us. Re-shipment may require address confirmation and payment of an applicable re-shipping charge.

If a refund is approved instead, actual non-recoverable shipping or COD-related costs may be adjusted only where lawfully permitted and appropriately disclosed. No such deduction will apply to a verified defect, incorrect item or delivery failure caused by NKV Fashion.

We will review genuine concerns fairly

Send return, cancellation or refund requests through the contact details below. Include sufficient order information for verification. We aim to acknowledge consumer grievances within 48 hours and resolve them within one month, or within another period required by applicable law.

This policy is governed by applicable Indian law, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, as amended. If any policy term conflicts with a non-excludable consumer right, the applicable legal right prevails.

For dispatch and delivery information, also review our Shipping Policy.