Shipping Policy

Preparing your order for dispatch

Once your order is successfully placed, NKV Fashion begins processing it for fulfilment. Processing includes order verification, product availability checks, quality inspection, packing and handover to the courier partner.

Processing and dispatch times are estimates and may vary for products that require additional preparation, quality checks, special packaging, alterations, made-to-order work or during high-volume sale and festive periods.

Estimated delivery after dispatch

Delivery times are estimates and begin once the parcel has been handed over to the courier partner. The actual delivery date can vary according to destination, courier serviceability, weather, local restrictions and other operational conditions.

Serviceable locations across India

We ship orders to serviceable postal codes across India using established courier and logistics partners. Courier allocation is determined automatically according to destination, shipment size, serviceability and operational availability.

Certain remote or restricted postal codes may require additional transit time. If a location is temporarily non-serviceable, we may contact you for an alternate delivery address or provide the available resolution options.

Charges and free-shipping eligibility

Shipping charges, if applicable, are calculated according to the order, delivery location and available shipping method. The final shipping charge or free-shipping eligibility shown in your cart/checkout before payment is the applicable amount for that order.

Promotional free-shipping offers may be introduced, changed or withdrawn from time to time. Unless expressly stated otherwise, such promotions do not modify the other terms of this Shipping Policy.

Tracking your shipment

Once your order is dispatched and tracking information becomes available, you may receive the courier/tracking details through the contact information provided with your order or through the relevant order-status facility on our website.

Courier tracking can occasionally take several hours after dispatch to begin showing movement. This does not necessarily mean that your parcel has not been handed over to the courier.

Please check your address before ordering

Customers are responsible for providing a complete and accurate delivery address, including recipient name, house/building information, street/locality, city, state, postal code and a reachable mobile number.

If you notice an address error, contact us as soon as possible. We can only attempt an address correction before dispatch. Once a shipment is handed over to the courier, changes or redirection may not be possible.

Situations that can affect delivery

We make reasonable efforts to dispatch and deliver orders within the estimated period; however, delays can occur due to circumstances outside our direct control. These may include:

• Courier network or last-mile service disruptions.
• Incorrect, incomplete or difficult-to-locate delivery addresses.
• Recipient unavailability or repeated failed delivery attempts.
• Weather, natural events, public holidays, strikes or government restrictions.
• Peak festive, sale or promotional order volumes.
• Operational, quality-control or inventory-related delays.

Estimated delivery dates are therefore guidance rather than a guaranteed delivery commitment.

Damaged, tampered or incorrect parcels

If the outer parcel appears visibly damaged or tampered with at delivery, please document the condition before opening it whenever possible. If you receive an incorrect product, missing item or a product affected by transit damage, contact our support team promptly with your order details.

For quicker review, keep the original packaging and share clear photographs or an unpacking video when requested. Any return, replacement or refund eligibility remains subject to our applicable Refund / Return Policy.

When a parcel cannot be delivered

Courier partners may make delivery attempts according to their operating process. A shipment can be returned to origin (RTO) if delivery repeatedly fails because the recipient is unavailable, the address is incomplete/incorrect, the customer cannot be contacted, or the parcel is refused.

If an order is returned to us, re-shipment—where approved—may require confirmation of the delivery details and payment of any applicable re-shipping charge. For prepaid orders, any refund or adjustment will be processed according to our applicable Refund Policy.

Payment method and shipment eligibility

Prepaid payment methods are available according to the options displayed at checkout. Cash on Delivery (COD), where offered, is subject to order value, postal-code serviceability, courier availability and our order-verification requirements.

We may contact you to verify a COD order before dispatch. If verification cannot be completed, the order may be held or cancelled. Any COD or payment-related charge applicable to the order will be displayed before checkout or communicated before fulfilment.

Applicable taxes

Product prices and applicable taxes are handled according to the amount displayed during checkout and the tax requirements applicable to the transaction. Your order confirmation/invoice reflects the amount charged for the completed order.

Need help with a shipment?

If your order appears delayed, the tracking information has not updated for an unusual period, or you have another shipping-related concern, please contact NKV Fashion with your order number and registered contact details so our team can review the shipment.

For returns, exchanges or refunds arising after delivery, please refer to the applicable Refund / Return Policy in addition to this Shipping Policy.